FAQ

1. Are the products of good quality?

Yes. We work with selected suppliers who adhere to quality standards. Each product is shipped directly from the responsible supplier.

2. What is the delivery time?

Delivery times depend entirely on suppliers and carriers.

Generally, the estimated delivery time ranges from 7 to 20 business days, depending on the region and the logistics operation at the time.

3. How can I track my order?

As soon as the supplier ships the item, we receive the tracking code and send it to your email.

The tracking code may take a few business days to display the first updates, depending on the carrier's system.

4. Can I cancel my order?

Cancellation is only possible if the order has not yet been processed or shipped by the supplier.

If it has already been shipped, you must wait for delivery and then you can request a return within the legal period of 7 days.

5. How do exchanges and returns work?

Exchanges and returns are subject to the rules and deadlines of the suppliers responsible for the product.

You need to send:

After receiving the information, we forward the request to the supplier for review.

6. What do I do if I receive the wrong or defective product?

You should contact us by sending photos or videos of the product you received.

After review by the supplier, product replacement or a refund may be offered, depending on the supplier's decision.

7. Are purchases safe?

Yes. The site uses a security certificate (SSL) and encrypted payment methods.

Inova Lar does not store sensitive payment data.

8. How do I contact customer support?

For any questions, please send an email to:

contact@inovalarshop.com

Customer service operates Monday through Friday, with responses provided within 24 business hours.

Team

Inova Lar

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